Partnerships can be a double-edged sword. Enterprises use the services of a business partner in public cloud to accelerate development efforts and save money. But, in doing so, they place a great deal of trust in that provider.
Service offerings change periodically, and those changes can have a negative effect business. Amazon, for example, has discontinued numerous AWS payment services since its inception, including Amazon Flexible Payments Service and Amazon DevPay. The cloud provider now directs developers to AWS Marketplace, while other general merchants can use consolidated services, like Amazon Payments.
This isn't uncommon. Service providers like AWS reserve the right to change or discontinue services at any time for any reason. If an enterprise uses a partner's service to process sales, for example, and the partner discontinues that service, the enterprise must find an alternative process immediately. This can be highly disruptive and time-consuming.
Enterprises that rely on sales and storefront services should be proactive to avoid future headaches. Stay current on the latest offerings or news that might hint to an upcoming end to services. Enterprises should also maintain an active relationship with service providers and constantly explore new services from various vendors.
Keep an eye on AWS payment services
Evaluate and experiment with alternative services as part of the development process, or integrate multiple AWS payment services. If services change or provider disruptions occur, enterprises should have an alternative choice so as to minimize disruptions.
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